Returns, Refunds and Warranties
REFUNDS AND RETURNS
You can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If something is not what you ordered, or if something is missing or there is some other problem, please contact us as soon as practicable so we can sort it out. Please do this before returning your purchase, as the problem may be able to be solved without the cost and hassle of sending it back. If the item has to be returned because of an error on our part, we will refund the reasonable cost of freight, but please let us know before you send it back.
Change of mind?
Under Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. However, we will offer you a refund or exchange if you notify us within 30 days of your purchase. To be eligible for a refund/return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and be accompanied by proof of purchase.
Please do not send your purchase back to the manufacturer.
If any item that is returned more than 30 days after delivery, is not returned in its original condition, is damaged or missing parts for reasons not due to our error, we may, in our absolute discretion offer a partial refund.
If you want to exchange something please place a new order for your new item and return the old item to us for a refund.
If the item returned was sold into a country other than Australia and you paid import duty on it, you will have to apply for a refund yourself (for example, by supplying to your local authority proof of payment of the duty and proof that the item has been returned to us).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account; then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
All products must be returned in their original condition. All postage and insurance costs are to be paid by You. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. We will not be responsible for parcels lost or damaged in transit if you choose not to insure.
To return your product, you should mail your product to: 38 Gould Avenue St Ives New South Wales AU 2075
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a valuable item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our goods come with warranties that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All goods supplied by us are covered by the normal manufacturer's warranty or one year from the date of purchase, whichever is the greater. If an item has failed, and you believe it to be a genuine claim for warranty, please contact us immediately.
Certain products may need to be returned to the manufacturer/distributor for a warranty inspection before a course of action can be decided. In some cases, depending on the type of product and the fault at hand, a repair will be made rather than than the product being replaced. Please do not assume that your product will be replaced. We will endeavour to return your product as quickly as possible. If there is a delay due to the nature of the repair, or a delay beyond our control, we will inform you and do whatever possible to limit the turnaround time of your product. Please bear in mind that the warranty procedures vary from brand to brand, and from distributor to distributor. For more information on the warranty aspects of your product, please visit that manufacturer's website.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us and used footwear must also be cleaned.
All goods must be returned to the following address; 38 Gould Avenue St Ives NSW AU 2074.
The cost of goods being returned to us is your responsibility. We strongly suggest using a parcel service that is traceable. We will not be held liable for any goods lost in transit.
NON-WARRANTY REPAIR POLICY
Damage due to accidents, improper use, wear and tear or other non-warranty issues will be repaired at a reasonable cost plus shipping and handling. Please send your product postage paid with your details and we will repair it after a quote and your approval with payment. If the product is irreparable we may choose to offer a replacement at a discount. This will be considered on an individual basis.
You may always e-mail us with warranty questions or ETA on returns. If you have returned a product and have not heard back, please contact us to confirm we have received it.